Movistar Sucks Customer Reviews and Feedback

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Movistar (Spanish pronunciation: [moβisˈtaɾ]) is a major telecommunications brand owned by Telefónica, operating in Spain and in many Latin American countries. It is the largest mobile phone operator in Spain with 22 million customers and 41.58% of market share, where it also markets landline, broadband and pay television (Movistar+). Its principal competitor in Latin America is América Móvil.

Reviews

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Gerencia (Former Employee) says

"Fue muy decepcionante para trabajar para una compañia de telefonia internacional . En la zona de Guadalajara los que están al mando de administrar cada store o CAC , no tienen modos para comunicarse con los colaboradores, jefes regionales déspotas y muy alzados. cualquier persona que entra a trabajar aqui, sera 200% explotado, es un trabajo 24/7 todo el tiempo hay cursos, audios, miles de chats, nunca descansaras y el salario no compensa en absoluto todo lo que tienes que hacer. Y preparate porque no tendrás las necesidades básicas que un colaborador necesita, baños, cocineta, nada de eso existe. Seras un esclavo de la compañía.Tener un trabajo en estos tiemposTe corren cuando ellos quieran, te roban comisiones por tonterias, el chiste es no pagarte."

Promotor de cambaceo (Current Employee) says

"No fue grato laborar ya que no te pagan lo mencionado tus comisiones no llegan, y hasta en tu pago semanal hay problemas no te capacitanHorarioLa paga, el ambiente malo y mala administración de los jefes y recursos humanos"

Gerente de centro de atención a cliente y ventas pyme (Former Employee) says

"habia ambiente divertido pero no tienes tiempo de relacionartebuenas prestacionesno descansas los fines"

promotora de ventas (Former Employee) says

"Si tienen la oportunidad no ingresen, evitense la pena de que los traten horrible, de que no les paguen su semana (porque el pago es condicionado) y que nunca les paguen comisiones. Es una empresa que no tiene la seriedad con su personal, por eso siempre están contratando, porque obviamente en cuanto entras te das cuenta que las cosas no están bien y por ende la empresa ofrece un servicio muy deplorables"

venderora (Former Employee) says

"Es súper pésimo y muy mal trato de la dueña y las trabajadoras"

promotora de ventas (Former Employee) says

"Fue una mala experiencia ya que no te dan un salario justo y no pagan completas las comiciones y les falta coordinación.Lugar de trabajoSalario"

promovendedor (Former Employee) says

"No recomendaría algún amigo ya que acá en Movistar de tapachula no tuve ningún ambiente laboral e incluso cuando salí voluntario hasta hoy en fecha no vi nada de Movistar"

Promotor ventas telefonia (Current Employee) says

"Es un trabajo de paso, no haces antigüedad ya que cambian de agencia muy contante, no hay organización ni apoyo de jefes."

Asesor en atención a clientes y venta (Former Employee) says

"Pésimas, ya que los gerentes son personas que no saben trabajar en equipoSeguroNo pagan comisiones"

CAJERAS (Former Employee) says

"Los administradores de pone de novios con empleadas"

Vendedora Ambulante (Former Employee) says

"Un trabajo malo donde no tomaban tu trabajo en cuentaApoyo de transporteNo hay seguro ni prestaciones"

promotor de ventas (Former Employee) says

"Te contratan por agencias, las agencias roban mucha comisión. Y te condicionan el salario semanal. Es un robo esa empresa"

subgerente de tienda (Former Employee) says

"En movistar las personas son solo piezas que puedes cambiar cuando no te sirven, los horarios son absorventes, hay demaciada presion y poco apoyo, cuando has ganado comision busca la manera de multarte por algo para descomisionarte, no dan uniformes y te exigen un color de ropa."

ejecutivo de ventas (Former Employee) says

"Muy mal no es buen trabajo siempre cambian de agencias y adiós vacaciones y antigüedad pesimos jefes muy mal empleoNingunoTrabajo sobre precion jefes desagradables"

CENTRO DE ATENCION A CLIENTES (Former Employee) says

"El ambiente de trabajo es pesimo, no se diga de la gerente, no hay disciplina, muy impuntuales, daban dar varias vueltas a los clientes, no se respetaba el horario de cierre, la gerente se escondía de los clientes, no estaba casi en su lugar, hacia bulling, no apoyaba a los nuevos que entraba, no capacitaba y hacia que entre empleados hubiera peleas. Le daba preferencia a sus empleados favoritos y ayudaba a llegar a sus metas, aunque fueran cosas ilegales. Lo unico rescatable es que para los permisos no había problema.Prestaciones de leySalario y ambiente de trabajo"

promotor de ventas (Former Employee) says

"Pesimo ambiente laboral, no se comprometen a seguir un contrato"

Ejecutivo Comercial (Former Employee) says

"llamadas y mas llamadas nada mas que decir, si tienes paciencia este es tu trabajobuenos compañerosel turno era muy rotativo no horario fijo"

promotora de ventas (Former Employee) says

"El poco tiempo que dure trabajando me salí porque no sabían tratar de manera adecuada a las promotoras.NingunoRobos y estafas"

promotor (Former Employee) says

"te roban tu salario por una aplicacion que marca mal la ubicacion"

RESPONSABLE DE ZONA VENTAS CANAL RETAIL (Former Employee) says

"no hay cultura organizacional y la empresa no respeta el trabajo de sus colaboradoresno hay prestacionesno hay seguridad laboral"

Susan says

"As my ADSL from Movistar was extremely slow, I decided to switch to Fibra Optica. I contacted both customer service and technical support at Movistar but they all insisted that it wasn't possible to have fibra in my building, even after I patiently explained that they had got my address wrong on the invoices (they had not indicated the name of the urbanizacion and had put the flat number as the street number). Furthermore, my neighbours in the same building have fibra from Movistar! In the end, I just changed providers. When the new company came to instal my fibra, the technician said "You already a have Movistar fibre hookup in the building". Go and tell Movistar. Incredibly lazy and inefficient and slapdash in their administration - result: they lose clients."

John Sutcliffe says

"Very slow internet. Crackly telephone . Very expensive. Don't answer e mails and very hard to get on the phone."

Cristian Izzo says

"the worst customer service of Europe.
Try to call Movistar 200 times but the people hangout the phone.
Movistar why you pay these peoples? Spain if full of people want work and you engaged the worst one on the market."

Adrian Morris says

"I cannot activate answer system"

Martynas says

"Worst customer service ever. Multiple calls to customer service with no help at all, ends up promising that items would be resent, but never does it. Later on visiting physical store they want to charge you for SIM card that you never received in first place a 15 euro fee!

Ordered the Fusion package with 25 euro monthly, never got activated and ended up costing 80+ euros a month.. Made a reclamation and got automated answer saying that deal was never activated because mobile number did not get transferred onto Movistar... That's the biggest B.S. excuse that they could come up with?

Dishonest company, looking only to steal your money - followed by helpless customer service agents."

Anton says

"20 minutes on the line, very bad customer service"

Benjamin BENTLEY says

"After my house was built I was told that only ONO or Movistar reached my area and had to choose one of the two. I chose ONO as my wife warned me about a bad experience she had with Movistar in the past.

After seven years with ONO, who I have to admit, had an exceptional service and product in it's time, they merged with Vodafone. Although I was paying a substantial amount every month I had TV on demand, the fastest internet connection at the time and customer support whenever I needed it. After a bad customer service experience with a Vodafone operator, something I had never experienced with ONO, I decided to take my business elsewhere.

After trawling the providers, I found that Movistar was still the only alternative, cancelled my contract with ONO and signed up for the full package with Movistar, despite them offering me an exceptional deal to stay with them.

Having family in the UK, and working in Gibraltar, I activated my roaming option on my phone, as I had with ONO. Due to political reasons, my phone never connected to Gibraltars telephone network. Two years later after paying an average of 250 euros per month for my telephone services I received a bill of 400 euros.

I never normally checked the invoices but on this occasion decided to do so which is where I found that I had been charged 31.80 euros for roaming in Morocco, a country I have never been to in my life. I also found that the reason for the elevated bill that month was 50 euros of roaming in Portugal, where we had spent a weekend the month before.

So as any normal consumer would do, I called to report the error and advise them of the fact that although I would love to go there one day, to date I had never been to the African continent. As they say in the other reviews, the Customer service was atrocious. I was bluntly told that I lived near a frontier and shouldn't have roaming activated before being told I would have to pay.

To cut a long story short, I have spent six months arguing with them and despite having paid every single invoice and product I had used except the 31.80 euros, cancelling my contract with them and returning to ONO / Vodafone, not only I am still being threatened by letters with Court action, but I now have third party companies calling my wife's phone and talking to her like crap, threatening to put her on a black list. I am not paying the 31.80 because of financial reasons, I genuinely didn't go to Morrocco. Why should I pay for a service I haven't used?

I really cannot understand their business philosophy and more so their customer service approach. Wake up. You have lost a regular fully paying customer for a stupid mistake to the value of 31.80. A customer who has a legal document stating he was working on the day you claim he was in Morocco. I can't wait for the court date.............."

David Lopez says

"I see reviews from all over the world that talk about how bad this company is. I'm from Cusco, Perú and I can tell you that is by FAR the worst company I've ever dealt with over my LIFETIME. There is literally no other broadband internet provider I can contract where I live so I have to get used to their inconsistent and faulty service at a relatively high price. I hope Masayoshi Son comes to south america and beats the cr*p out of these clowns, the Vietnamese have already come to compete in mobile internet market and I have switched instantly. It's not "great" but it's better and the price is just unbeatable. I hope someone else comes and competes with Telefonica in broadband internet as well, Claro doesn't do broadband in my neighborhood either so :("

James J says

"Shameful company, little short of thieves, put the price up to 'gift' me more data than I need. It happens all the time, I guess that's why their profits jumped 29% in Q2 of 2017. Can't wait to get rid of them. Don't sign up!"

Edwin Hudepol says

"Terrible. Demoran dos meses en instalar. Todo full errores. Y una vez instalado - el servicio no funciona 2 de 3 dias. O es super inestable y menos de la mitad de la velocidad contratada. Avoid at all costs. Esto es en Arequipa Peru"

Jolie says

"the service was taking way to long but in the end, they managed to instal my line in just half an hour so I just gave them an average rating"

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